FAQs

 

 

Will my dog's saliva interfere with the correct operation of the buttons?

The touch is patented to resist dog saliva disorders (Pawsitive technology).

 

Could the material be toxic for my dog's health?

The PC-ABS is a mixture that combines the high workability of the ABS and the excellent mechanical and shock and heat resistance properties in a unique and optimal way. It is a strong and elastic material that guarantees the safety of the animal and the integrity of the device.

 

What kind of treats should I use?

You can use any type of treats with a maximum diameter of 10mm.

 

Can I see my dog even if it's dark at home?

The night vision setting allows you to see your dog even when the light is low or off. The activation of infrared is automatic but you can deactivate it in the settings at any time.

 

How can I keep the device clean?

Treats container can be washed by hand or in the dishwasher at a maximum temperature of 30 degrees using detergents that are not too aggressive. Important: always remember to rinse well with water! The bowl and the touchpad can be cleaned with a damp cloth and a non-aggressive detergent. Important: always remember to remove any product residue!

 

How to set up Pawiz

The device must be connected to the WiFi through the App. Steps are easy and intuitives: follow the instruction in your smartphone. The first step is to turn bluetooth on and search your WiFi connection.